Privacy Policy

Wuxi Xuanhong Industrial Co., Ltd. (“Xuanhong”, “we”, “us” or “our”) respects your privacy. This Policy explains how we handle personal information when you visit or use this website (including Chinese and English versions and related pages).

We process personal information in accordance with the Personal Information Protection Law of the People’s Republic of China (PIPL), the Cybersecurity Law, the Data Security Law and applicable standards, on the principles of lawfulness, necessity, good faith and purpose limitation.

1. How We Collect and Use Personal Information

Information you provide

When you contact us via Contact Us, inquiry forms or other business channels, you may provide:

• Name or preferred form of address
• Company name and role
• Email address, phone number or other contact details
• Inquiry content relating to quotes, samples or cooperation

We use this information to respond to inquiries, provide quotes and samples, assess business opportunities, and perform contracts or services agreed with you.

Technical information collected automatically

To keep the site secure and reliable, our hosting or server environment may automatically record:

• IP address, browser type, access time and page paths (server logs)
• Cookies or similar technologies needed for basic functions (for example language preference)

We use this data for security, troubleshooting and high-level traffic statistics—not for individualized advertising profiles. We do not intentionally collect sensitive personal information such as ID numbers, biometrics or financial account details. If that becomes necessary for a specific business purpose, we will notify you and obtain consent unless otherwise required by law.

2. Cookies and Similar Technologies

We may use cookies or local storage for essential functions such as language switching and session continuity. You can manage or delete cookies in your browser settings; some features may not work if cookies are disabled. We do not sell cookie data or use it for cross-site behavioral advertising.

3. Sharing, Entrusted Processing and Disclosure

We do not sell your personal information. We share or entrust processing only when:

1. You have consented;
2. Required by law or by a lawful request from a competent authority;
3. Service providers (hosting, email delivery, security) process data on our instructions under confidentiality and security obligations, solely for the agreed purpose;
4. Corporate reorganization (merger, division or asset transfer), in which case we will require the successor to honor this Policy or otherwise process lawfully.

4. Cross-Border Transfers

We primarily store and process business-related personal information in mainland China. If transfer outside China is necessary because of cross-border communications, overseas access or cloud architecture, we will assess necessity and take measures required by law (such as contracts, security assessments or other statutory mechanisms) and fulfill notice and separate-consent obligations where applicable.

5. Retention and Security

We retain personal information only for as long as needed to fulfill the stated purposes, unless a longer period is required by law or contract. After that we delete or anonymize the data.

We apply reasonable technical and organizational measures (access control, encryption in transit where appropriate, least privilege and secure operations) to protect personal information. If a personal-information security incident occurs, we will notify affected parties and take remedial steps as required by law.

6. Your Rights

To the extent permitted by applicable law, you may:

• Access and obtain a copy of your personal information we hold
• Request correction or completion of inaccurate or incomplete information
• Request deletion or restriction of processing where statutory conditions are met
• Withdraw consent previously given (without affecting processing based on consent before withdrawal)
• Request data portability or object to automated decision-making where applicable

To exercise these rights, contact us using the details below. After verifying your identity, we will respond within a reasonable period or any statutory deadline.

You may also lodge a complaint with competent authorities (such as cyberspace, industry and information technology, or market regulation regulators) or seek remedies through the courts with jurisdiction.

7. Minors

This website is intended primarily for business customers. We do not knowingly collect personal information from children under 14. If you are a guardian and believe we have collected such information, please contact us and we will delete it promptly as required by law.

8. Visitors Outside Mainland China

If you are located in the EEA, the UK, California or other jurisdictions, local laws (such as GDPR or CCPA/CPRA) may grant additional rights. We will respect those rights where they apply. Our operator is established in China and processing is primarily governed by Chinese law. Contact us if you need to discuss cross-border or local compliance requirements.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected in the “Last updated” date on this page and, where appropriate, announced on the website. Continued use of the site after an update means you acknowledge the revised Policy; if you disagree, please stop using the site and contact us regarding any outstanding requests.

10. Contact Us

For privacy-related matters:

• Entity: Wuxi Xuanhong Industrial Co., Ltd.
• Address: No. 2 Chunlei Road, Xishan District, Wuxi, Jiangsu, China
• Email: penelope@xuanhonggroup.com
• Phone: +86 15906178819 (Monday–Friday, 9:00 AM–6:00 PM CST)